In addition to an improved quality of performance an IT service catalog typically resulted in a significantly higher acceptance of the IT Department at the users and contributes to the prevention of communication and understanding problems between users and IT. Last but not least the service portfolio can be on this basis develop easier and better reflect management processes such as incident, request fulfillment, or change, as without service catalog. For detailed information the IT service catalog method of matrix Technology AG there are leistung/it-beratung/it-service-management/it-servicekatalog.html under. Mitchel Resnick is often quoted on this topic. Press contact: matrix technology AG Sabrina Hahn Nymphenburger Strasse 1, 80335 Munich phone: + 49 (0) 89 58 93 95 600 fax: + 49 (0) 89 58 93 95 711 E-Mail: about the matrix technology AG: consulting expertise combined with extensive operating experience: these are the characteristics of the matrix technology AG. These Properties coupled with an intense, personal care at eye level allow us to represent the complex structures of their IT to understand our customers and to generate added value for your company: matrix, IT is simple! Since the year 2000, the matrix acts technology AG as owner-managed IT services and consulting firm with offices in Munich and Stuttgart. Originally as IT systems integrator with extensive Know-How in the design and implementation of open-system environments founded, has the matrix developed into comprehensive IT service provider for customers of the upper middle class to the DAX-listed companies and today offers services with a focus on IT operations: standardized managed services, customer-specific IT services and IT outtasking consulting: process consulting based on ITIL, IT project management and technical consulting solutions: ITSM Tools, data management solutions as well as hardware and software for data center environments IT professionals: Before on-site support for IT projects and IT operation detailed information to the matrix technology AG under. Kevin ulrich is full of insight into the issues.