TRAINING PROGRAM MANAGEMENT AND CONTINUOUS IMPROVEMENT IN FOOD BUSINESSES GENERAL AGENDA ADOPTION OF ISO 9000 STANDARDS. The background of the ISO standard. Basic concepts. ISO 9000 in the world. QUALITY MANAGEMENT BY SECTOR AND BENEFITS OF IMPLEMENTATION. Sectors implementing ISO 9000. Benefits. THE MODEL OF ISO 9000. The ISO 9000 family of standards. The process model of ISO 9000. Supply Chain Concept Drafting of the requirements of ISO 9000. REQUIREMENTS AND PRINCIPLES OF ISO 9000. Brebes reference to the requirements of the standard. Concept of process approach. Principles of the rule. IMPLICATIONS OF THE IMPLEMENTATION OF A SYSTEM OF QUALITY MANAGEMENT. Concept of quality management. What is not ISO 9000. Important aspects for the development of ISO in the company Difficulties during implementation. STAGES OF CERTIFICATION OF A QUALITY SYSTEM. Metoldolog a implementation of a system. What do our part to contribute to the process. INTERNAL AUDIT TRAINING SYSTEMS MANAGEMENT FOOD SAFETY AND QUALITY (ISO 9001 / HACCP / GMP) GENERAL AGENDA PRESENTATION HACCP, GMP and ISO 9000 The background of the ISO standard. Basic concepts. ISO 9000 in the world. QUALITY MANAGEMENT BY SECTOR AND BENEFITS OF IMPLEMENTATION. Sectors implementing ISO 9000. Benefits. THE MODEL OF ISO 9000. What is safety What is quality Power requirements Pillars of a system of quality management Document structure for quality systems and food safety How to audit the requirements of HACCP, GMP and ISO 9000 What to look for when auditing a process AUDITS MANAGEMENT SYSTEMS What is an audit Some concepts. Types and classification audits. Principles of auditing. Reasons for audit. Essential questions. Role and reactions of the auditee. Basic rules for audit. Difficulties during implementation. COMPETITION AND EVALUATION OF THE AUDITORS. . Personal attributes. Knowledge and skills. Education, experience and training. Maintenance and improvement of skills. Evaluation of auditors. AUDIT MANAGEMENT PROGRAM AND HOW TO CONDUCT THE PROCESS OF INTERNAL AUDITS OF QUALITY. Process for managing the internal audit program. Authority and establishment of the audit program. Implementation of the audit program. Improvements of the audit program. INTERPRETATION AND IMPLEMENTATION OF ISO 9001:2000 GENERAL AGENDA QUALITY AND ISO 9000 STANDARDS. STRUCTURE OF ISO 9001:2000. INTERPRETATION OF THE GENERAL REQUIREMENTS OF ISO 9001:2000. INTERPRETATION OF REQUIREMENTS RELATED TO MANAGEMENT RESPONSIBILITY. IMPLEMENTATION OF A QUALITY SYSTEM: STAGES I AND II. INTERPRETATION OF RESOURCE MANAGEMENT. INTERPRETATION OF PRODUCT CREATION. IMPLEMENTATION OF A QUALITY ANALYSIS: PHASE III MEASUREMENT, ANALYSIS AND IMPROVEMENT. IMPLEMENTATION OF A QUALITY SYSTEM: STAGE IV YV SAFETY AND QUALITY IN FOOD THROUGH THE RISK ANALYSIS AND CRITICAL CONTROL POINTS HACCP GENERAL AGENDA STANDARDS AND SYSTEM SAFETY CONSIDERATIONS. GOOD MANUFACTURING PRACTICES (GMP). PREREQUISITE FOR SAFETY AND SECURITY. RISK ANALYSIS SYSTEM AND CRITICAL CONTROL POINTS – HACCP. METHODOLOGY FOR IMPLEMENTATION OF A HACCP. HAZARD ANALYSIS AND CRITICAL CONTROL POINTS. GENERAL AGENDA OVERVIEW QUALITY FOOD. Quality Food quality. Safety in the food industry. PROGRAM PREREQUISITES TO HACCP. Introduction. Objectives. Good workmanship practices. Standardized sanitary operating procedures (SSOPs). Pest control. Identification, tracking and recovery (Recall). Documents and records. Other programs. HAZARD ANALYSIS AND CRITICAL CONTROL POINTS. History. Background. Basic concepts. Principles. Definition and identification of biological, chemical and physical. Implementation guidelines. Training of staff. Product description. Determination of use to be allocated. Development of a flowchart. Verification “in situ” of the flowchart. ENVIRONMENTAL MANAGEMENT SYSTEMS AND ISO 14001:2004 ENVIRONMENTAL REGULATIONS APPLY TO COSTA RICA. GENERAL AGENDA ISO 14001:2004 Environmental Management System. Requirements with guidance for use. ISO 14050:2002 Environmental Management. ISO 14004:2004 Environmental Management System. ISO 19011:2002 Guidelines for auditing management systems quality and / or environmental. ENVIRONMENTAL REGULATION OF COSTA RICA INTRODUCTION TO OHSAS 18001 AND OCCUPATIONAL SAFETY ADMINISTRATION. GENERAL AGENDA COMPETITIVENESS AND MANAGEMENT OF PREVENTION OF OCCUPATIONAL HAZARD. How to promote integrated management systems on the competitiveness of organizations. INTE 18001. INTE What is 18,001 Background. Family INTE 18001. Stakeholders. Basic concepts of a management system for occupational risk prevention MODEL FOR INTEGRATION OF MANAGEMENT SYSTEM FOR THE PREVENTION OF WORKPLACE ACCIDENTS (SGPRL). Model management system for the prevention of occupational hazards. Elements of the management system for the prevention of occupational hazards. REVIEW OF THE CONDITIONS OF THE MODEL MANAGEMENT SYSTEM FOR THE PREVENTION OF OCCUPATIONAL RISKS (SGPRL). Planning requirements. Deployment requirements. Measurement requirements and evaluation. Requirements management review and improvement. IMPLEMENTATION OF INTEGRATED MANAGEMENT SYSTEM (IMS). Stages for the implementation of SGI. Issues to consider in implementing the SGI. Continuous improvement. STATISTICS AND ADMINISTRATIVE TOOLS FOR QUALITY GENERAL AGENDA INTRODUCTION TO QUALITY MANAGEMENT. IMPORTANCE OF TECHNICAL AND ADMINISTRATIVE STATISTICS FOR IMPROVEMENT. TOOLS FOR THE DESIGN, improvement and simplification of processes. TROUBLESHOOTING TECHNIQUES. VISUAL TECHNIQUES FOR IMPROVEMENT. Basic statistical concepts. GRAPHICS CONTROL VARIABLES X / R. New York SURVEILLANCE AND CONTROL PROCESSES. ESTIMATE OF THE CAPACITY OF THE PROCESS. SPECIAL CONTROL CHARTS FOR VARIABLE DATA. CONTROL CHARTS FOR ATTRIBUTES. ASSESSMENT OF CUSTOMER SATISFACTION.